Careers

Prosimo is looking for a Technical Support Engineer for their Bangalore, India location.  Responsibilities: Act as the first point of contact in troubleshooting customer support requests, coordinating and prioritizing timely resolutions with engineering and solution architecture teams Provide hands-on technical expertise to customers in solving product related problems and questions Track customer reported bugs and enhancements. Identify, analyze, and document problems with program function, output, online screen, or content Create and contribute to knowledge contents such as troubleshooting articles, how-tos and best practices Provide after hour support to customers as assigned Requirements: Deep technical expertise and hands-on technical skills in troubleshooting networking and security products Strong working experience with technologies deployed on public clouds like AWS, Azure and GCP Excellent written and interpersonal communication skills are quintessential Customer-first mindset in solving reported issues in a timely manner as well as accurately Experience with Python, shell scripting, automation, Terraform and CD pipelines Experience working with virtualization technologies like VMware, Hyper-V, Xen Familiarity with virtualization and/or storage and network management Deployment and professional services experience is a plus Qualifications and Experience: Bachelor’s or Masters in Computer Science or equivalent 7+ years of relevant technical support / escalation experience

Prosimo is looking for a technically savvy and motivated Partner Solution Architect with a proven success track record in multi-cloud and security ecosystem technologies sales/consulting. Innovate with modern Fortune-500 enterprises as they modernize their applications in multi-cloud infrastructure and provide an optimized experience to users. THE ROLE: Solution ArchitectThe Solution Architect is Prosimo’s go-to technical expert on Secure and Optimized application delivery strategies and technologies in multi-cloud infrastructure where you will work with our peers at AWS, Azure and GCP and pave the way for the future of application experience, cloud networking, and security in public clouds. If you are a self-starter, go-getter looking to build the next big thing in tech, you will find yourself at home with Team Prosimo. The Solution Architect is a technical role – you must be broadly competent across many areas of technology (cloud infrastructure, security, content delivery networks and analytics). On the business side, the ability to connect technology with measurable business value is critical. The Solution Architect will spend a large portion of their time interacting with several customer stakeholders, including cloud architects, team leads, engineering directors and CxOs. In this role we expect our Solution Architect to be customer obsessed and be able to establish themselves as a Trusted Advisor to our customers. ROLES & RESPONSIBILITIES: In partnership with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of Cloud and Cloud Native Strategies Own the technical sales strategy for enterprises consuming Prosimo in public and hybrid cloud. Lead cloud and application delivery infrastructure discussions with customers, alignment with partnerships, and field initiatives. Evangelize Prosimo message in the field through social media presence, technical blogs and webinars Help enterprises as they navigate the multi-cloud landscape and deliver application experience architecture that meets their business needs. Collaborate with customer cloud architect, networking and ops teams to build out the cloud native architecture using Prosimo. Provide thought leadership by analyzing customer feedback and help to enhance product capabilities. Serve as the technical expert for the Prosimo suite of capabilities around secure and optimized application experience, network orchestration and analytics using modern Kubernetes based constructs Conduct whiteboard sessions, and technical workshops with customers to align Prosimo with their business and technical requirements. Act as a technical liaison between customers, service engineering teams and support KEY REQUIREMENTS: Fluent in AWS, Azure and GCP platforms Background and experience with application/content delivery and security constructs in cloud (Firewalls, WAF, Zero Trust Access, Identity federation using modern protocols SAML/OIDC, reverse proxies, load balancers, CDN, caching, TLS, SSL offload etc) Fluent with cloud networking constructs (connecting to VPCs using Transit Gateway, private link in AWS, VWAN hub, Transit VNETs in Azure etc) Knowledge of Kubernetes operation, networking and troubleshooting will be a plus.• Track record of being a successful sales engineer or solution architect working with infrastructure or software solutions. Demonstrated thought leadership through publications and public speaking Experience with product positioning, presentations, demos, and complex POCs. Demonstrated ability to adapt to new technologies and learn quickly Excellent verbal communication in English, including writing in English is a requirement. An aptitude for understanding problems related to cloud adoption, operation, analytics and network connectivity orchestration will be a huge plus.”

The Sr Channel/ Partner Marketing Manager position is a huge contributor to our high-energy, high-growth team. You will play a significant role in defining and advancing the value propositions of our portfolio companies across our partner ecosystem. You will collaborate with our sales, product management, and customer success teams to lead the strategy, campaigns, and content production for our channel program. Our partner programs are poised to grow significantly in the coming year and this role provides a unique opportunity to drive the future success of this program on a large scale. This role reports directly to the Head of Marketing. Primary Responsibilities: Campaign Strategy and Execution: Develop and execute the partner marketing strategy including content creation and program execution, with a focus on driving awareness, generating demand, acquiring new customers, and retaining/growing existing customers Build joint partner marketing plans with strategic partners as well as stand-alone plans to grow partner-led pipelines and opportunities. Create a calendar for all co-marketing initiatives Own the messaging and positioning of the channel program externally and internally, working closely with global channel sales leadership Sales Enablement and Events: Create repeatable and scalable initiatives that partners can replicate in local markets Partner with sales teams to develop marketing enablement resources (e.g. joint templates, co-marketing guidelines, webinars, blog posts, newsletters, email marketing, program guides, etc.) Develop and execute strategic partner-led or partner-facing events to drive demand for, with, and through channel partners including identifying joint sponsorship opportunities, crafting co-marketing programs, securing event venues, developing swag/gift items, driving attendance, and executing follow-up marketing programs Reporting: Compose reporting that includes performance and recommendations for optimization across all digital channels on a monthly and quarterly basis and present findings as needed to internal stakeholders. Job Qualifications: Bachelor’s degree or equivalent work experience is strongly preferred 5+ years in driving channel strategy, campaigns, events, and content for a B2B software (SaaS) company Understanding Cloud Service Providers and Alliance is a bonus 2-4 years of experience with SFDC and Marketo Proven track record for growing business and building strong cross-company relationships with multidiscipline stakeholders and senior executives Experience building, optimizing, and scaling partner marketing campaigns to improve acquisition and drive conversion Exceptional leadership skills and community building; results-driven self-starter who can prioritize and manage complex strategies, effectively driving to measurable results in changing environments Experience managing partner marketing events (logistics, contracts, invites, set up, follow up, etc) Strong project management skills with experience gaining team consensus and driving deliverables Proven success working and aligning with sales teams to drive pipeline and revenue Superior reporting and communication skills, including consolidating monthly/quarterly marketing activities results Strong written and verbal communication skills What’s in it for you? Make an impact on a successful, rocket ship of a software company Grow your professional toolkit, through constant intellectual stimulation and fast-track advancement opportunity Crush your job – and be recognized and rewarded accordingly

This individual will be responsible for designing and managing business processes for Global Marketing. You will partner with key stakeholders and partners including but not limited to: Campaign Managers, Digital Marketing, Product Marketing, Field Marketing, Brand Marketing, BDR, and external agencies to understand current processes.  Marketing and Campaign operations are the implementation of our marketing programs and campaigns in our martech platforms in partnership with the entire marketing organization. In order for the marketing organization to scale, we need a robust, efficient, and flexible center of excellence, a shared resource that provides leadership, best practices, scalability, and support and training to execute marketing campaigns in our martech platforms. Marketing Operations work closely with key teams and stakeholders including Sales, Marketing, Product Management, and Finance. The role will have two primary responsibilities: 1) to provide support and training in executing efficient, repeatable, and reportable campaigns across our digital platforms, this person will also be the subject matter expert on the templates and processes necessary to help our larger marketing team execute at scale and 2) to provide insight through analytics and data for the marketing team to make informed and intelligent decisions and optimizations that help drive the bottom line This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high-intensity environment, and independently prioritize their activity to deliver the results that our business needs. S/he should also have a demonstrated ability to think strategically and analytically about the business, risks, challenges, and opportunities. What you’ll do: Tools and technologies Using provided campaign criteria, build, execute and report on marketing campaigns using our martech stack: Experience with Marketing Automation and Salesforce is required; Bizible, HTML, Google Ads, LinkedIn Ads, Asana, and other marketing platforms are a plus Work with Channel and Field Marketing Managers to plan and execute on-field marketing operations and promotions Build and run operational reports in Marketo, SFDC, and Tableau to help answer marketing team inquiries Build, run and report on Drift.com campaigns  Build Marketo assets like emails, landing pages, and forms to support campaigns Provide support to the marketing organization for our integrated campaign task management in Asana Collaborate with our business systems team to identify gaps and opportunities within our martech stack in order to add/remove tools as needed Templates and timelines Manage Asana.com campaign templates: Manage and optimize templates for our standardized campaign plans and project cards in Asana Build and maintain backups of templates: Establish SLAs for common campaign and request types Ensure project plans leave time for testing, revisions, and technical glitches Schedule debrief sessions with campaign owners and provide top-level metrics for each campaign Team training Become the subject matter expert on team projects and campaign management [events, paid, social, etc] What you’ll bring: 2-5 years of experience in marketing, operations, or project management role Experience with Marketo or other marketing automation systems (certification is a plus) and Salesforce for the purposes of field management, campaign operations, program templates, and attribution reporting  Bachelor’s degree preferred Your friends might call you a bit OCD, but you love the organization in both your personal and professional life. Naming conventions are a guilty pleasure. Plans and processes are what make you tick. You love spreadsheets and checklists and you don’t care who knows it You’re a natural problem solver, especially when it comes to technology. You love understanding how things work so you can find solutions on your own You’re a fast learner because you don’t wait for others to teach you – you go out and find answers with the tools and resources you have before asking others You’re mildly obsessed with data. It tells great stories, and you love to spread the word. You’re equal parts data nerd and a people person. Understanding complex topics comes easy to you, but you know how to explain them easily to others You don’t mind working solo, but enjoy collaborative projects and seeking peer input as well Key traits we look for: You are coachable, you are resilient, you are solution-oriented coming to the table with great ideas, and you find the fun in a good challenge! We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it’s up to us to help provide the platform for learning, growing, and building your career!

Prosimo is looking for a dedicated technical customer support personnel who is part of the team responsible for ensuring that customers receive the highest level of technical support. Responsibilities: Act as the first point of contact in troubleshooting customer support requests, and coordinating and prioritizing timely resolutions with engineering and solution architecture teams Respond to customer inquiries and assist in troubleshooting and resolving issues Provide hands-on technical support for the customers to solve production issues. Track bugs with the Salesforce and JIRA tools. Identify, analyze, and document problems with program function, output, online screen, or content Create knowledge-based content such as troubleshooting articles and best practices Requirements: Deep technical expertise and hands-on technical skills in troubleshooting networking and security products Experience working with technologies deployed on public clouds like AWS, Azure and GCP Professional written and interpersonal skills are essential when communicating with customers Accept constructive criticism and customer feedback regarding their experience with customer interactions Experience with Python, shell scripting, automation, Terraform and CD pipelines Experience working with virtualization technologies like VMware, Hyper-V, Xen Familiarity with virtualization and/or storage and network management Qualifications and Experience: Bachelor’s or Masters in Computer Science or equivalent 7+ years of relevant technical support / escalation experience

Product Marketing is responsible for developing crisp, highly differentiated, and compelling positioning and messaging for the Prosimo platform and the use cases we are unlocking. The role is pivotal in telling Prosimo’s most important and interesting stories to educate customers about what is possible when you think differently about Cloud infrastructure and autonomous Cloud Networking. You will work closely with a cross-functional team including product managers to achieve the team’s marketing goals and drive growth for the business. This role will have a strong emphasis on the opportunity identification, solution design, creation, execution, and optimization of growth campaigns including email, in-product, and offline channels. Success in this role means working cross-functionally to design, launch, and analyze marketing campaigns. As a Senior Product Marketing Manager, you will help define our positioning, messaging and enable our growing sales team. Your primary focus will be developing narratives around the benefits of a new approach to Cloud Networking and messaging and positioning in collaboration with the Product / TME / SA teams. You will create compelling content to help customers understand use cases and value propositions, and integrate this content into the right field and partner marketing programs, to drive customer engagement, customer acquisition, and service adoption. You will also work with the engineering teams to shape the product vision and prioritize features. You’ll get to work on a new and rapidly growing business and have a big impact every day. Job Responsibilities Collaborate with Product and our tech alliance partner engineering teams to distill key functionality and benefits for upcoming multi-cloud adoption into product marketing messages. Engage with Demand Gen, field, and partner marketing teams to identify and integrate messaging and content into lead generation, customer engagement, and product adoption-focused marketing programs. Own the development of joint value propositions and messaging for Prosimo and Strategic Partners. Craft & develop compelling audience-specific messages as well as presentations, customer success stories, and videos. Develop and execute on Prosimo and/or partner-led breakthrough product marketing activities that reach target audiences effectively. Work with sales to ready our general and specialized sales teams on our joint value propositions and messaging. Deliver presentations to internal and external audiences (analysts, customers, Prosimo session and/or third-party public events) on Prosimo and joint partner messaging for our platform Collaborate with Product / TME / SE teams to develop cross-portfolio joint partner messaging and content Enable sales [BDR –> AE] on marketing postioning and product features and benifits BASIC QUALIFICATIONS · Bachelor’s Degree· 5+ years of marketing experience· Experience using data and metrics to measure impact and determine improvements· Experience using Microsoft Excel to manipulate and analyze data PREFERRED QUALIFICATIONS · MBA and 7+ years’ experience in product/digital marketing· Strong written skills· Experience in leading cross-functional teams to establish strong partnerships with demonstrable results· Conduct business and financial analysis, including forecasting, monitoring, and reporting· Self-starter who can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment· Superior communication and analytical skills, including strong ability to identify and solve ambiguous problems· High attention to detail and proven ability to manage multiple, competing priorities simultaneously· An entrepreneurial drive, track record of trying new things and a proven ability to bring others along· Strong analytic and quantitative skills – ability to use data to develop and measure marketing programs